CUSTOMER APPLICATIONS
A product adviser for customers
For a specialist supplier developing a better customer experience.
An equipment-hire business wants customers to describe what they need in their own words. The application must interpret the request, find suitable combinations and price them using the business’s current rules.
Illustrative designs with invented inputs. They explain possible applications, not completed AiMidWare customer projects or currently available products.
Sample inputs
- Customer requirement
- Eight portable recording kits for three days, each able to run for at least four hours without mains power.
- Catalogue and stock
- Standard: two-hour battery, €40 per day, eight available. Extended: five-hour battery, €55 per day, six available.
- Compatible accessory
- An approved battery adds three hours to a standard kit for €5 per day; eight are available. These are invented hire prices.
ILLUSTRATIVE RESULT
Two suitable configurations
- Lower-cost option
- Eight standard kits with batteries: 8 × 3 × (€40 + €5) = €1,080 in the stated hire charges.
- Fewer accessories
- Six extended kits plus two standard kits with batteries: (6 × 3 × €55) + (2 × 3 × €45) = €1,260.
- Before confirmation
- Recheck availability and establish delivery, other charges and the customer’s final choice. A proposal does not reserve equipment.
How the example works
Data and tools
Retrieve catalogue specifications, approved compatibility rules, prices and current availability. Use calculation tools to price the selected combinations; request missing details before treating a proposal as complete.
AI reasoning
Interpret the operating requirement and compare valid options. Standard kits alone fall short; eight extended kits are unavailable. Adding the approved battery makes the standard kit suitable. Explain the trade-off between lower cost and fewer separate accessories.
Deliverables and checks
Present suitable configurations, their assumptions and reproducible prices. Prepare the chosen proposal in the business’s system, with the agreed customer information and a clear point for confirmation.
Updates and follow-through
Refresh prices and availability when the proposal is revisited. If stock changes, reassess the options rather than continuing with an outdated recommendation. Record the selected configuration so service staff can pick up the same context.
Where a person contributes
The customer chooses the option. The business defines what the system may quote or reserve and which requests need specialist help. Recommendations must stay within verified specifications and compatibility rules.
The business opportunity
An adviser can guide a customer through the supplier’s products and compatibility rules earlier in a sale, with less repeated explanation from staff. The same foundations could support an internal sales tool, a delivered advice service or an application for similar suppliers.